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Utilities

Make utility communication clear, relevant, and easy to understand

Turn complex information about usage, billing, and changes into personalized video that customers actually understand.

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Explore use cases

Utility communication is essential.

But rarely understood.

Utility providers communicate about topics that directly impact customers, such as usage, costs, and changes.

But most of this communication is still text heavy, generic, and easy to ignore.

Customers receive the information they need,

but don't always understand what it means for their situation.

Utility providers communicate

Usage information

Costs and billing

Service or plan changes

→

But understanding breaks down

Text-heavy communication

Generic messaging

Easy to ignore

Customers are confused about their bills

Usage remains unclear or abstract

Trust decreases

Support questions increase

Turn complex information into clear understanding

LONT enables utility providers to deliver personalized video communication at scale, helping customers better understand their situation.

Personalization

Personalized for every customer

Tailor communication based on usage, contract, preferences, and language.

Clarity

Clear explanation of bills and usage

Help customers understand costs, consumption, and changes.

Understanding

Improve customer understanding

Make information easier to process and more relevant.

Support

Reduce support pressure

Fewer questions by improving clarity upfront.

Action

Built-in calls to action

Guide customers on what to do next clearly and directly.

Scale

Scale across large customer bases

Deliver consistent communication without increasing operational effort.

Updates

Update once, apply everywhere

Ensure communication stays aligned and up to date.

Use cases

Where utility providers use LONT

Use case

Billing communication

Explain invoices and cost changes in a clear and understandable way.

Use case

Usage insights

Help customers understand their consumption and what it means.

Use case

Contract updates

Communicate changes in a way customers actually understand.

Use case

Sustainability communication

Guide customers on energy-saving or sustainable choices.

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Help customers understand what they're paying for.

Get in touch

When customers don't understand their bill or usage, they get confused, lose trust, and reach out for support.

We'll show you how LONT helps you turn complex information into clear, personalized communication that customers can actually understand.

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